How long does the shipping take?
Delivery times range between 4 to 18 business days (excluding weekends and holidays). Please keep in mind that this is only the shipping period and doesn’t include the 3–4 days needed to process your order, including Quality Control (QC) photos. Once your package is shipped, we are not responsible for delays, as it is out of our control. Occasionally, packages experience delays in customs clearance depending on the country, which is also beyond our influence.
Which shipping carriers do you use?
Our choice of shipping carrier depends on the destination. We generally use EMS, FedEx, DHL, China Airmail, and Special Airmail. For smaller items, such as parts or straps, we may use Registered Airmail. Most orders are shipped via Express Courier with tracking information provided. To minimize customs scrutiny, we often declare items as low-value gifts to help reduce potential taxes and duties. However, please be aware that any customs charges or taxes are determined by the receiving country’s authorities and are not within our control.
Note: For packages sent via Hong Kong Airmail, items are routed through Hong Kong as it is often a safer route, avoiding many of the customs inspections typically applied to packages coming directly from China.With DHL, packages also exit from Hong Kong. Initially, we’ll send you an internal DHL reference number along with your QC photos; this tracking code may not be trackable on the official DHL website. Once the package officially departs from Hong Kong, DHL will issue a standard tracking number that is viewable online.
What should I do if my package is lost or stolen?
In the event that your package goes missing or items are stolen, we cannot be held liable. However, please reach out to us by email immediately, and we’ll work with you to find a solution. Typically, we may arrange a replacement shipment with a 50% payment. If you receive a package that seems empty or suspiciously light, DO NOT SIGN for it. Inform the delivery person of the issue and report it to their management. Also, notify us by email so we can assist with the follow-up.
What if my watch arrives damaged?
You have a 24–48 hour window after delivery to report any issues with your watch. If we don’t hear from you within 48 hours, we’ll assume that you’re satisfied with the order and have no concerns.Please refer to our Warranties & Returns section below for further details on our policies.
